Policies

Your total shipping charges are based on the shipping method,  the subtotal of your order and any applicable surcharges. Please note that shipping charges are calculated on an order’s subtotal before any discounts. When an order is placed at jimwagnersigns.com, the order immediately begins processing. In order to meet our estimated shipping dates, we are unable to change or cancel an order once it is submitted.
Additional shipping charges may apply to some items ordered from Jim Wagner Signs & Graphics, LLC because of size, weight, or special handling requirements. If an additional shipping charge applies, the charge will appear after you add the item to your shopping cart.
US MAIL SHIPPING POLICY
We will only ship USPS to US Lower 48 states. All other locations will be US Mail at current rate, (Insured if paid by buyer). Customer pays all shipping costs and fees as above plus a reasonable S & H fee. We will combine multiple orders to a single location for shipping savings. You will be contacted with the total for payment at time of shipping on combined item orders.
UPS SHIPPING POLICY
We will only ship UPS ground to US Lower 48 states for. Shipping to all other US locations are by US mail and prevailing rate + $5 S&H charge will apply. All other worldwide locations will be US Mail. We do not ship overseas or outside the US at this time. We will combine multiple orders to a single location for shipping savings. You will be contacted with the total for payment at time of shipping on combined item orders.
RETURN POLICY
Item may be returned for re-lettering, if lettering is spelled differently than what was on your approved proof. Be sure to check the proof carefully. There is no return on custom signs after the proof is approved. We must be notified within two days of receipt. Item must be packed the same as when received. If damaged due to improper packing when you return the item replacement will not be covered. Please email or call us before returning any item. Our goal is to fill your needs. Unfortunately at times an item may no longer be available from our suppliers, if that happens you will receive a full refund on the product that this may apply to.
OFFENSIVE AND COPYRIGHT POLICY
You agree not to use our services to make any material that is unlawful, harmful, threatening, abusive, harassing, obscene, invading of another’s privacy, hateful, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party. The content of our services are intended for professional business use.